10 Essential Questions to Ask Before Hiring Removalists in Melbourne

When planning a move, choosing the right team to handle your belongings can make all the difference. Whether you're relocating across the city or heading interstate, the quality of your removalist can affect everything from how smoothly the day runs to the safety of your most valued possessions. If you're looking for reliable removalists Melbourne, here are 10 essential questions to ask before making your decision.

1. Are You Fully Licensed and Insured?

The first and most important question: is the company legally allowed to operate and are they covered in case something goes wrong? Proper insurance protects your items during the move and ensures you're not liable for accidents or damage. Always ask for proof of public liability, transit insurance, and workers’ compensation.

2. What Services Do You Offer?

Not all moves are the same. Some people need help packing, others want storage, and some just need transportation. Before hiring, ask what services are available—do they offer packing materials, temporary storage, or disassembly/reassembly of furniture? A good removalist will offer flexible services that can be tailored to your move.

3. Do You Specialise in Residential Moves?

If you’re moving house, you’ll want a team that specialises in House Moving Melbourne services. Residential moves often require special handling for fragile items, large furniture, or electronics. Be sure they understand what’s involved in a home move and can manage everything from bedrooms to backyard sheds.

4. Can You Provide a Written Quote?

Getting a written estimate before you commit is essential. This ensures transparency and avoids surprise charges later. Ask whether the quote is fixed or if there are conditions that might change the cost, such as heavy lifting, stairs, or long carry distances. A professional removalist should always be upfront about pricing.

5. How Do You Protect Belongings During Transit?

Your furniture and boxes should arrive in the same condition they left. Ask what protective materials they use—such as blankets, shrink wrap, or straps—and how they load their trucks to prevent movement. Careful planning and padding can mean the difference between a smooth move and damaged goods.

6. What’s Your Availability and Timeline?

Good removalists can get booked out weeks in advance—especially during busy periods like weekends and holidays. Ask about their availability and how far in advance you need to confirm. Also, get a realistic estimate of how long the move will take from start to finish, especially if you’re on a tight schedule.

7. Do You Have Experience With Large or Specialty Items?

If you have delicate or oversized items—like artwork, antiques, or musical instruments—make sure your movers know how to handle them. For example, Friendly Moving Men might be known for their care with specialty moves like pianos or pool tables. Don’t hesitate to ask about experience with anything that needs extra attention.

8. Will You Conduct an On-Site Assessment?

Some removalists offer virtual or in-person walkthroughs before quoting. This helps them accurately estimate the volume of your belongings and foresee any potential access issues. An on-site assessment also allows them to plan for the right size truck, tools, and crew for your move.

9. What Are Your Policies on Delays or Cancellations?

Life happens—and sometimes plans change. Before you book, find out the company’s cancellation and rescheduling policy. Will you be charged for changing your date? Is there a fee if the job runs longer than expected? Clear policies prevent misunderstandings and frustration down the line.

10. Can You Share Reviews or References?

A trustworthy removalist should have plenty of positive feedback from past clients. Ask to see recent reviews or testimonials. Online platforms like Google, Facebook, or product review websites can give you a sense of their reliability, professionalism, and how they handle any issues that arise.

Trust Moving Men Removals for a Reliable Move

At Moving Men Removals, we pride ourselves on providing transparent, efficient, and friendly service that takes the stress out of moving. Whether you're relocating locally or interstate, our experienced team handles every job with care. From initial inquiry to final delivery, we ensure your move is managed with professionalism and attention to detail. For a hassle-free experience backed by real support and quality service, get in touch with Moving Men Removals today.